For cancellations, please contact us at least 24 hours in advance to avoid being charged or losing your deposit. If there is an extenuating circumstance please call us. Thank you.
Please visit our Live Sales page for more information!
We accept several payment options, including Sezzle. You can learn more about Sezzle here.
In stock items will ship in 1-3 business days. Custom orders will need 3 to 10 days to create depending on the item.
International clients are responsible for any customs and import taxes that may apply. We cannot be responsible for items damaged, delayed, or lost due to customs.
We accept all forms of payment, please contact us directly to discuss.
Returns: Returns accepted, with the exception of instruments and sound healing tools, within 30 days with 20% restocking fee. Instruments and sound healing tools sales are final. Buyer pays for return shipping. Please note: Natural products vary in size, color and shape. If we do not have an acceptable product to exchange, we will issue a store gift card or refund. If applicable, your refund will be processed and a credit will be applied to your credit card or original method of payment, within a certain amount of days.
Additional non-returnable items: Gift cards, Bookings for Classes or Events
To complete your exchange or refund, we require a receipt or proof of purchase.
There are certain situations where no or partial refunds are granted: Any item not in its original condition, is damaged or missing parts for reasons not due to our error. Any product that has been delivered to customer for more than 30 days
Late or missing refunds: If you haven’t received a refund yet, first check your bank or credit card company, it may take some time before your refund is officially posted. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.
Exchanges: If you need to exchange for a similar product, send us an email (include photo) within 30 days to firstname.lastname@example.org and send your item to: Angelic Roots, LLC, 8612 S. Market Place Oak Creek 53154, United States.
Shipping: To return your product, you should mail your product to: Angelic Roots, LLC, 8612 S. Market Place Oak Creek 53154, United States
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Lost/Stolen Packages:If a package is lost or stolen, we will do our best to help you locate it. We recommend visiting your local post office/shipping carrier to confirm its whereabouts if you consider your package lost or stolen. If the package is insured, it is the recipient’s responsibility to file a claim with the shipping carrier with the tracking number that was provided. Angelic Roots is not responsible for lost or stolen packages and refunds are not issued in this scenario.Broken/Damaged Items in Package:We always do our best to ensure items are packaged safely and securely. If items are broken or damaged, Angelic Roots will file a claim on your behalf if the package is insured. It is your responsibility to keep all items and packaging materials that were delivered. You will be required to bring the items to the shipping carrier for review and inspection within 7 days. Items may not be replaced or refunded if the shipping carrier’s claim policy is not followed by the recipient.
We offer custom designs--please reach out to use to discuss options! The price for a custom ordered bracelet varies due to bead quality, additions of charms and spacers, size and time spent, as well as a $5 custom bracelet charge. Please note, bracelet designs on our website with changes/additions/substitutions etc. are considered custom. Turn around time is usually 5-10 business days.
We offer complimentary restringing and resizing for bracelets purchased within the past 30 days. After 30 days, there is a $5 charge for this service.